Returns & Exchanges
At Ome, we want you to love your home; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery for a full refund. All returned products must be in their original condition and packaging to ensure a seamless processing experience.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original box with all protective inserts to prevent damage during transit.
Attach Shipping Label
Download and print your prepaid shipping label from the portal, then securely affix it to the outside of your package.
Drop Off and Refund
Drop off your package at any authorized carrier location; once we receive and inspect the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing