Frequently Asked Questions
Everything you need to know about bringing Ome into your home.
What is the typical shipping timeline for furniture?
Most of our handcrafted pieces ship within 5-7 business days. Larger furniture items requiring white-glove delivery may take 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Ome ships to the contiguous United States and Canada. We are working on expanding our delivery network to more countries soon.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.
Are your materials sustainably sourced?
Yes, sustainability is at the heart of Ome. We prioritize FSC-certified woods, organic textiles, and recycled metals to ensure your home is as eco-friendly as it is beautiful.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger purchases.